GENERAL TERMS AND CONDITIONS

FOR THE PROVISION OF SERVICES

BY “START BG” EOOD

 

I. GENERAL INFORMATION

(1) These General Terms and Conditions (the “General Terms”) govern the terms and conditions under which “START BG” EOOD provides shared workspaces for use, as well as any additional services related to the use of such workspaces. Within the meaning and for the purposes of these General Terms, a “shared workspace” refers to an open-plan environment in which one or more clients (hereinafter referred to as “Clients”) may secure an individual desk, a team desk, or a private office on a daily or monthly basis.

(2) The specific workspace is located at the address set forth in the Client’s Membership Agreement.

(3) Services are offered to both individual persons and to legal entities.

(4) For the purposes of these General Terms “START BG” EOOD shall be referred to under the trade name “Trevor Workspaces”.

 

II. TYPES OF SERVICES OFFERED

(1) Trevor Workspaces offers the following primary services: the provision of workstations in a shared use area, including wireless internet access (wifi); the provision of rental rooms for seminars and meetings (conference rooms);  and locker rentals for valuables. In addition, Trevor Workspaces offers the following supplementary services:

- Organizing and hosting events;

- Managing office spaces for third parties;

- Catering and mobility services;

- Consulting services, as well as mediation in selecting external consultants (legal, financial, accounting, etc.);

- Office design and furnishing services.

The provision of these supplementary services shall be governed by a separate, independent agreements between the user and Trevor Workspaces.

(2) Trevor Workspaces offers its services in structured service packages (hereinafter “Packages”), which are determined by the types of services included and the duration of their use. Except as explicitly provided otherwise in these General Terms, Trevor Workspaces offers its services strictly as part of the packages detailed below and these individual services cannot be provided independently.

As of the date of these General Terms, Trevor Workspaces offers the following Packages:

1. DEDICATED DESK

Includes right to use one assigned, permanent desk within the official operating hours of Trevor Workspaces. The desk is chosen by the Client upon entering into the agreement, subject to current availability. This package includes unlimited wireless internet access (wifi); a limited allowance for printing services; a limited number of conference hours for the duration of the package; 24/7 access to the premises; and the right to post job advertisements on the Trevor Workspaces website. This package is valid for a period of one (1) month.

2. OFFICE ROOM

Includes the right to use a dedicated office room, space, or designated area within a shared office environment. This package allows the Client to individually negotiate the specific types of services and workplace parameters based on their headcount and specific organizational needs. The package price is determined on a monthly basis. All general conditions for the provision of services, as well as the rights and obligations of the parties, remain governed by these General Terms.

3. EXCLUSIVE OFFICE

Includes the exclusive use of a standalone Trevor Workspaces office at a selected location. This package allows the Client to individually negotiate the specific types of services and workplace parameters based of headcount and unique business requirements. The package price is determined on a monthly basis. All general conditions for the provision of services, as well as the rights and obligations of the parties, remain governed by these General Terms.

4. ON-DEMAND

Includes the right to use an unassigned workstation within the shared workspace during the official operating hours of Trevor Workspaces, subject to current availability and occupancy. This package includes unlimited wireless internet access (wifi); a limited printing allowance; and a limited allocation of conference room hours for the duration of the package. This package is valid for a minimum duration of one (1) hour.

(3) Subject to an additional fee and existing capacity, the following supplementary services (“Additional Services”) may be added to the packages described in paragraph (2):

  • Conference room use exceeding 2 hours;

  • Enhanced print and copy packages (e.g., 100 black-and-white pages ; 30 color pages)

These Additional Services are provided and billed on a monthly basis.

(4) Each individual workstation is equipped with a work table (desk), an office chair, and both wired and wireless internet access (wifi).

(5) When utilizing a workstation under an ON-DEMAND package, the agreement grants the right to use any unassigned workstation that is vacant at the exact moment the Client occupies it. It does not guarantee or grant the right to use a specific, fixed location for the duration of the contract term.

(6) The right to limited print and photocopy usage includes an allowance of up to 100 monochrome pages. Any pages printed or copied in excess of this allowance must be paid for separately, in accordance with the rates specified in the Membership Agreement.

(7) Packages featuring a “Postal address” allow Clients to receive email. Trevor Workspaces will temporarily store this correspondence. The responsibilities of Trevor Workspaces are strictly confined to: receiving the incoming parcels, notifying the Client via phone or email within one (1) business day, storing items safely until pickup. Unclaimed mail will be forwarded after one (1) month. It goes to the address in the Membership Application. Trevor Workspaces holds no liability for forwarded items. Clients acknowledge that the delivery to the space establishes a legal receipt date. Trevor Workspaces is not liable for missed deadlines if notification was sent.

 

III. CONDITIONS FOR ACCESS

(1) Clients of Trevor Workspaces may access the workspace during designated hours. These are 24/7 or Monday – Friday from 9:00 to 20:00.

(2) Physical keys or digital chips grant entry. Clients must respect after-hours building rules. they must maintain total building safety. building owners or Trevor Workspaces set these rules.

(3) Unauthorized entry creates full financial liability for the Client. This includes all resulting security costs or damages.

(4) Clients must report lost keys or chips immediately.

(5) Late payments grant Trevor Workspaces the right to block entry. Access to all workspaces will be restricted.

 

IV. CONCLUSION OF THE AGREEMENT

(1) Clients must execute a “Membership Agreement” form first. This occurs before signing the final “Rental Agreement”. The form must contain:

1. Full name or corporate name;

2. For Clients legal entities or sole traders – UIC and VAT number and for individuals – EGN (PIN);

3. The chosen service package;

4. The chosen office branch location;

5. The designated package start date.

(2) Contracts are executed on paper or electronically. Electronic formats do not require a Qualified Electronic Signature. Digital exchange of the document suffices.

(3) Sending the electronic form constitutes a binding offer. The contract becomes fully effective upon receipt by Trevor Workspaces. This date is the "Date of the Agreement". Silence for one business day constitutes formal acceptance.

(4) These General Terms form an inseparable contractual part. They reside publicly at www.trevorworkspaces.com/terms. Clients declare full acceptance upon signing. Paper copies are available upon request without fees. Trevor Workspaces may demand a countersigned proof of receipt.

(5) Forms are submitted via paper or the website. Online checkout constitutes a valid electronic signature. This aligns with Art. 13 of the relevant law. No electronic filing fees apply.

(6) Clients must supply completely accurate information. Corporate forms require signatures from legal representatives. Proof of authorization must accompany the form. Clients must report profile data changes immediately.

(7) Trevor Workspaces reserves the right to reject any application. No specific rejection reasons are required. This right expires one (1) business day after receipt.

(8) Clients choose their official move-in date. This is the “Rental Start Date”. It must fall within two (2) weeks of signing. It cannot start sooner than one (1) business day.

 

V. PRICES AND METHOD OF PAYMENT

(1) Service prices are explicitly detailed in the Membership Agreement.

(2) Listed prices include VAT. They apply strictly to the selected Packages. Any service not explicitly listed in the Package incurs extra charges.

(3) Full payment for all Packages and Additional Services is due within seven (7) business days of the Date of the Agreement.

(4) Payments must be made via bank transfer. The Client covers all associated bank transfer and direct debit fees.

(5) The payment deadline begins on the Date of the Agreement. For recurring monthly installments, the payment is due on the same calendar day as the Rental Start Date each month (e.g., if the start date is January 5th, subsequent payments are due on the 5th of February, March, etc.).

(6)Late payments incur daily statutory default interest. Trevor Workspaces retains the right to claim additional compensation if actual damages exceed the collected interest.

(7) Trevor Workspaces reserves the right to offer individual or group discounts at its sole discretion.

 

VI. DEPOSITS AND GUARANTEES

(1) Upon concluding an agreement, the Client must provide the following guarantees within seven (7) business days::

– OFFICE ROOM and EXCLUSIVE OFFICE Packages: A security deposit equal to one (1) month's rent. This secures all financial liabilities, including unpaid rent, additional service fees, and property damage repairs;

– 24/7 Access Packages: A physical copy of the Client representative’s ID card. This copy must be personally signed by the representative with the text: “I agree to the copy made and confirm it is true to the original.”;

(2) The security deposit will be refunded within seven (7) days after the Client completely vacates the workspace. Trevor Workspaces will deduct any outstanding balances before issuing the refund. The Client remains fully liable for any outstanding debt that exceeds the deposit amount.

VII. AGREEMENT TERMINATION

(1) All service agreements are for fixed terms and automatically expire at the end of the contracted period.

(2) The Client may terminate the Rental Agreement early by providing a 30-day written notice, unless a different notice period is specified in the Membership Agreement.

(3) Termination notices must be signed by the Client or their authorized representative. Notices may be delivered on paper to the Trevor Workspaces corporate address or submitted electronically without requiring a Qualified Electronic Signature.

(4) Both parties may terminate the agreement at any time by mutual written consent without providing justification.

(5) Trevor Workspaces may unilaterally terminate the agreement if the Client fails to remedy a contractual breach within a designated cure period. Trevor Workspaces reserves the right to terminate the contract immediately without notice if the Client:(a) delays any due payment by more than seven (7) business days; (b) fails to pay the required security deposit or (c) Violates the provisions of Section XI, paragraph (2) of these General Terms.

 

VIII. PROTECTION OF PERSONAL DATA

(1) Trevor Workspaces processes and stores personal data in compliance with the Bulgarian Personal Data Protection Act and applicable regulations.

(2) By entering into the Rental Agreement, the Client consents to providing necessary personal data for contract execution. The Client explicitly authorizes Trevor Workspaces to use this personal data to verify creditworthiness under applicable Bulgarian legal procedures.

 

IX. RIGHTS AND OBLIGATIONS OF THE CLIENTS

(1) Clients with OFFICE ROOM or EXCLUSIVE OFFICE Packages may bring their own furniture or equipment with prior written consent. For all other Packages, Clients may only bring personal laptops into the shared workspace.

(2) For evening events held outside official working hours, Clients must temporarily vacate their workspace if requested. Trevor Workspaces must provide at least two (2) business days' prior notice. This rule does not apply to OFFICE ROOM or EXCLUSIVE OFFICE Packages.

(3) The Client shall not sublease the workspace or assign any contractual rights to third parties without prior written consent from Trevor Workspaces.

(4) Structural modifications to the workspace are prohibited without prior written consent from Trevor Workspaces. The Client covers all modification costs. Trevor Workspaces may demand a dedicated restoration deposit before approving any alterations.

(5) Upon contract termination, the Client must return the workspace to its exact original condition. The Client is not entitled to any financial compensation for improvements or modifications made to the premises.

(6) Trevor Workspaces reserves the right to perform necessary building maintenance, renovations, or emergency repairs. The Client must temporarily vacate the space if requested. Trevor Workspaces will make reasonable efforts to minimize disruption. The Client bears their own relocation or downtime expenses. Package prices remain unchanged during repairs. Trevor Workspaces holds no liability unless the workspace becomes unusable for an unreasonably long period.

(7) Shared office equipment and furniture are provided in good working order. Clients must use all devices strictly according to their intended operational purpose. Unauthorized use is prohibited. The Client must pay for any damages caused by improper handling.

 

X. INTERNET AND NETWORK USE

(1) The Client must comply with all laws governing digital information dissemination. The Client assumes full and exclusive liability for all online activities conducted via the Trevor Workspaces network.

(2) Illegal digital activities are strictly prohibited on the network. This includes downloading, streaming, or distributing copyrighted music, movies, or intellectual property without a valid license. The Client must fully indemnify Trevor Workspaces for all legal fees, fines, or damages resulting from copyright violations.

 

XI. LIABILITY OF TREVOR WORKSPACES

(1) The Client must inspect their assigned workstation upon initial occupancy. By signing the Membership Agreement, the Client acknowledges that workstations (except for OFFICE ROOM and EXCLUSIVE OFFICE packages) are situated within a shared, open-plan space and cannot be structurally partitioned. Any objections regarding the condition of the workspace must be filed on the Rental Start Date. In the absence of an immediate objection, the workspace is deemed accepted in good condition, and the Client assumes full liability for its maintenance throughout the contract term.

(2) Trevor Workspaces is not liable for any damages suffered by the Client unless caused by willful misconduct or gross negligence on the part of Trevor Workspaces or its personnel. Liability is strictly limited to direct, foreseeable damages resulting immediately from actions for which Trevor Workspaces is responsible. Trevor Workspaces is explicitly not liable for indirect damages or lost profits.

(3) Trevor Workspaces assumes no liability for intellectual property infringements, confidential data leaks, or unauthorized personal data dissemination caused by the Client. The Client assumes sole legal responsibility for compliance with all applicable competition, copyright, trademark, trade secret, and data privacy laws.

(4)The Client must fully indemnify Trevor Workspaces for any third-party claims, legal actions, financial penalties, statutory fines, or damages caused by the Client's contractual violations. This reimbursement obligation includes all associated attorney fees, court taxes, and litigation expenses.

(5) Trevor Workspaces assumes no responsibility for the physical condition or contents of parcels delivered to the premises on behalf of the Client. Furthermore, Trevor Workspaces is not liable for failure to collect incoming mail if the sender requires personal or strictly authorized delivery. In such cases, the Client must arrange for their own representative to accept the items.

 

XII. VACATING THE WORKSPACE

(1) The Client must treat all property and items provided by Trevor Workspaces with due care. Upon departure, all items must be returned in their original condition. The Client is financially responsible for repairing or replacing any damaged, lost, or missing items.

(2) Upon contract termination, the Client must return all physical keys, electronic access cards, and digital chips, including any duplicates. If the Client fails to vacate the space or return access credentials on time, Trevor Workspaces reserves the right to declare the space vacant and remove the Client’s belongings. Abandoned items will be stored at the Client's expense following a formal warning.

(3) ) ) If the Client fails to vacate the workspace by the contract expiration deadline, they must pay an overstay penalty of 20 EUR for each day of delay.

 

XIII. FINAL PROVISIONS

(1) Trevor Workspaces reserves the right to amend these General Terms at any time. The Client will be notified promptly of any changes. Amendments are deemed accepted if the Client does not submit an explicit written objection within fourteen (14) days of receiving the notification.

(2) ) Notices and documents sent by the Client to Trevor Workspaces must be delivered to the physical address of the shared workspace. Notices sent by Trevor Workspaces to the Client are validly delivered if: (a) handed over personally or (b) sent to the correspondence address listed in the Membership Agreement.

General notifications regarding evening events or construction (Sections IX.2 and IX.6) are validly served once published on the official Trevor Workspaces website or posted on the physical notice board inside the shared workspace.

(3) All agreements governed by these General Terms are subject to Bulgarian law. Any matters not explicitly covered in these terms shall be resolved in accordance with current Bulgarian legislation.

(4) The parties will attempt to settle all disputes amicably through mutual negotiation. If a resolution cannot be reached, the dispute shall be referred to the exclusive jurisdiction of the competent Bulgarian courts.

(5) ) If any individual clause or provision of these General Terms is declared null, void, or legally unenforceable, the remaining terms of the contract shall remain fully valid and binding. In such cases, both parties agree to promptly negotiate a lawful replacement provision that closely mirrors the original economic and legal intent.